Old 04-12-2017, 10:05 AM   #1
ZeroZero
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Default Problems with Native Instruments Forum?

Interested to know if anyone is having issues with altering details on NI forum account at the moment?

I cannot post there anymore because of a serious NI email confirmation glitch. I changed my email address recently and altered it on my forum account. It sent a verification email to my new address that never arrived. Tried about 20 times and NEVER received a confirmation to verify my up-dated account details.

I tried to revert back to my old, original, email address and that also prompted a confirmation verification email that never arrived. Tried that about 10 times with no success.

Tried to open 3 new accounts and again the confirmation emails never arrived. I even created a completely new "Alias" email address that I tested before attempting to create a new NI forum account that AGAIN failed because of no confirmation email received.

I even sent two personal emails direct to NI support and received the following reply. (see attachment) which spat me back into the hoop again going nowhere -- I CANNOT communicate with Native Instruments!

The only thing good I can say is that updating my main NI Purchase Account with the new email address worked perfectly.

So now I am unable to post even this problem with them. After continuing to experience some major problems since they introduced Native Access this is the final straw regarding Native Instruments chronic, non-working, Customer Support.

Can anyone check this out please and post your findings here?

Thanks in advance.
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Old 04-12-2017, 01:27 PM   #2
solger
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I'm assuming you already checked your spam or junk mail folders, right?

Otherwise it's best to give NI Support a call. Phone numbers can be found here (scroll down a little bit): http://www.native-instruments.com/en...ny/contact-ni/

Last edited by solger; 04-12-2017 at 01:45 PM.
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Old 04-12-2017, 05:07 PM   #3
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Verification should mean, you didn't get it, thus not verified, nothing changed. That's sort of the entire point of 'verification'
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Old 04-13-2017, 06:30 AM   #4
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Default Update

Quote:
Originally Posted by solger View Post
Otherwise it's best to give NI Support a call. Phone numbers can be found here (scroll down a little bit): http://www.native-instruments.com/en...ny/contact-ni/
I just phoned them and they have found my support ticket and they are now aware of the issue and will be in direct contact with me through email.

Hopefully this will get resolved quickly. Will update as appropriate.
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Old 04-21-2017, 10:40 AM   #5
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Well almost 10 days and absolutely nothing from Native Instruments, despite their assurances on the phone that they will contact me to resolve this issue.

For anyone in doubt this clearly illustrates NI's total lack of Customer Support these days since introducing the abysmal untested Native Access, which I am sorry to say demonstrates a company in deep crisis.
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Old 04-21-2017, 01:37 PM   #6
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On the other hand, there seems to be little or no negative feedback with any substance that I can find on Native Access.
Its working just fine for me, fwiw. As is the older service centre, which I believe initially was needed to maintain any older NI plugs and instrument like my B4II,

Also, although I havent logged on there in ages, I just went to the NI forum and logged straight in.

Hopefully NI have you sorted out by now.
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Old 04-21-2017, 02:03 PM   #7
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Still.... an email confirmation means you must receive and confirm BEFORE any changes occur so at best this is a big fat bug in their system.
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