On the other hand, there seems to be little or no negative feedback with any substance that I can find on Native Access.
Its working just fine for me, fwiw. As is the older service centre, which I believe initially was needed to maintain any older NI plugs and instrument like my B4II,
Also, although I havent logged on there in ages, I just went to the NI forum and logged straight in.
Hopefully NI have you sorted out by now.
Today is the anniversary of the death of the famous Irish inventor, Professor Patrick Pending. Not a lot of people know that....