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But, when your product or service touches so many people who rely on it and usually want the best for it in terms of features, there should be more consideration of those needs.
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What technogremlin said... I'm glad it came up because so many misunderstand this, download reaper, then make FRs as if the implementation is owed to them - it is not. It's like any purchase, you are paying for what it is when you download it.