You're saying you can produce no video from those MP4 files ?
MPEG Streamclip should be able to load an MP4 with H264 and AAC sound. That's what the original MP4 of those videos I sent were.
Try again and pick "Export quicktime". Choose Apple PhotoJPEG for codec and NO Audio for the sound. You can export the sound with "Export audio".
50-75% quality and you're good to go, unless the MP4 just craps out Streamclip.
If that doesn't work, perhaps the picture department can send you a nice clean, legal H264 Quicktime instead. They can encode the audio as 16-bit PCM audio in that. If the conversion program that a lot of folks in the industry are using all the time fails to load a video they produced, the video is not ok. The quickest solution is a new video file in a format that's unlikely to fail.
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