Cockos Incorporated Forums - View Single Post - PC keeps rebooting itself - can anyone help me diagnose the problem (Windows XP)?

innuendo · 09-27-2015, 02:14 AM

OK, last thing before I have to run:
- Please uninstall everything that has AVG in it
- Please download and run the following tools:
download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
download.avg.com/filedir/util/avg_idr_sup_____.dir/AVGIDPUninstaller.exe

Reboot every time you are asked to.

- Please download Malwarebytes anti-malware:
https://www.malwarebytes.org/mwb-download/
- Install it (you can opt out of the "premium" trial license)
- Run it on your OS and docs partitions. 99.9% of the time it does not generate false positives, so it's safe to remove everything it finds. I do not remember how to generate a log in it, so if you see the option, please generate a log and upload it. If not, we will figure it later.

Edit: there is a button to export log when it finishes scanning (the scan might take an hour or two).
Reboot if prompted to. Then please Download and run AdwCleaner from the following link:
http://www.bleepingcomputer.com/down...leaner/dl/125/

Click "Scan" (this usually takes only a minute or two) and then "Clean". If adwcleaner finds anything, it will ask to close all the running programs and then to reboot. Upon reboot, you will be presented with a log - please post it here.

09-27-2015, 02:14 AM	#102
innuendo Human being with feelings Join Date: Nov 2013 Location: Jerusalem, Israel Posts: 659	OK, last thing before I have to run: - Please uninstall everything that has AVG in it - Please download and run the following tools: download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe download.avg.com/filedir/util/avg_idr_sup_____.dir/AVGIDPUninstaller.exe Reboot every time you are asked to. - Please download Malwarebytes anti-malware: https://www.malwarebytes.org/mwb-download/ - Install it (you can opt out of the "premium" trial license) - Run it on your OS and docs partitions. 99.9% of the time it does not generate false positives, so it's safe to remove everything it finds. I do not remember how to generate a log in it, so if you see the option, please generate a log and upload it. If not, we will figure it later. Edit: there is a button to export log when it finishes scanning (the scan might take an hour or two). Reboot if prompted to. Then please Download and run AdwCleaner from the following link: http://www.bleepingcomputer.com/down...leaner/dl/125/ Click "Scan" (this usually takes only a minute or two) and then "Clean". If adwcleaner finds anything, it will ask to close all the running programs and then to reboot. Upon reboot, you will be presented with a log - please post it here. Last edited by innuendo; 09-27-2015 at 08:47 AM.