Kontakt Crash. Help !!!

mschnell · 05-16-2019, 02:12 PM

I just upgraded Kontakt Player to version 6.10. Now when starting my Reaper project I get a Crash message by Kontakt (requesting me to send a crash report to NI, which I of course will do).

Does anybody know how to downgrade Kontakt to the previous version ? I seem to remember that 6.00 did work fine.

-Michael

EvilDragon · 05-16-2019, 02:55 PM

Does your Reaper project by any chance contain 8dio Adagietto library? There's a known bug that causes a crash when loading some patches from that library, and is going to be fixed in K6.1.1 ASAP.

There's no way to revert to previous versions of Kontakt through Native Access currently. I would advise keeping the executables and plugin files backups manually if you need reverting in the future.

mschnell · 05-16-2019, 03:13 PM

No. I don't use this Library.

As Native Instruments does not provide any normal installation files, there is no chance to save these (like I do with any other projects).

Do you really suggest that I never will be able to use Kontakt ? So I will need to stop making Music for good.

Do you happen to have a backup of the appropriate Kontakt 6.0 files ?

I tried to provide the crash report to NI, as I have been requested, but the NI website does not show any Kontakt information for software support at all. Only bying and installation support is provided.

This happened on a Win7 PC.

I also use a Win 10 system which I unfortunately upgraded at the same time as the Win7 PC - hence no Kontakt 6.0 files here, either.

Now I started the same project in Win 10 and I get a crash, as well.

-Michael

EvilDragon · 05-16-2019, 10:07 PM

Do you remember off-hand which libraries were loaded in those Kontakt instances?

There is a way to backup ISO files when downloading them from Native Access.

1. Start a download of NI product from Native Access
2. Pause the download straight away
3. Look at your system drive (C: on Windows, dunno what on Mac), enable showing hidden files and folders, you should see a folder called .native-instruments.tmp
4. Open that folder, inside this you will find a "metalink" file
5. Open that file with any text editor, at the end of it you will find a raw link for the ISO download, use it
6. Stop the download from Native Access
7. ?????
8. Profit!

As it is now, you can try using NI's support community to request update installer for 6.0.4 (I don't have it, since I live on the edge

)

mschnell · 05-17-2019, 05:38 AM

I did file a support ticked and there I requested a way to downgrade.... and hope...

Funnily, after creating the crash report file and me clicking away the appropriate message from Kontakt, the project seems to work flawlessly.

-Michael

EvilDragon · 05-17-2019, 06:23 AM

Hmmm that's interesting.

Are you SURE that all instruments loaded in Kontakt are sounding fine after you click it away?

mschnell · 05-17-2019, 03:08 PM

Nor really. (There are multiple instances of Kontakt, and some of them feature Instrument banks.)

I'll do a test ASAP.

I'll also do a test with disabling the Kontakt instances in the project one after the other ...
-Michael

mschnell · 05-19-2019, 03:59 AM

I tested that in fact all Kontakt instruments that are configured in the project do work.

-Michael

mschnell · 05-19-2019, 05:19 AM

I reduced the project to just one track with Kontakt - which holds tow instrument banks.

Then I removed all other effects from that track.
Then I removerd one of the Instrument banks.

Additionally I use a standard Reaper Ini file instead the one I dedicatedly tweaked for Live use.,...

And it still shows the same crash.

I now removed the other instrument bank instead. Then I removed all but one instruments from that instrument bank.

And I face a project with just a single track with just a single Kontakt instance with just a single Instrument bank containing just a single instrument.

And it still shows the same crash.

-Michael

mschnell · 05-19-2019, 05:40 AM

So I deleted the last instrument ... crash when starting the project
Deleted the (empty) instrument bank ... Kontakt crash when starting the project
Deleted the Kontakt plugin from the FX chain and loaded the Kontakt (6) plugin to the empty track (in the otherwise empty project), which results in giving me a Kontakt instance loaded with the two instrument banks, as I saved this as the Kontakt default multi. ... crash
-Michael

mschnell · 05-19-2019, 05:44 AM

Now I created a new Reaper project and saved it.

Of course I can start the project without any crash.

I inserted a new track and loaded Kontakt into same (which of course loaded the default multi with two instrument banks). Now I have this up and running without a crash since starting Reaper.

Saved the project and started this project (by doubleclicking the project file) -> Crash

I can't make any sense of this.
Any thoughts ???
-Michael

EvilDragon · 05-19-2019, 09:39 AM

No idea.

Which libraries are loaded in the instrument banks?

If you don't use banks but load a few patches the usual way, does it still crash?

teniente powell · 05-19-2019, 09:44 AM

Quote:

Originally Posted by mschnell

(by doubleclicking the project file)

Try open Reaper and load the project.

mschnell · 05-19-2019, 01:53 PM

Quote:

Originally Posted by EvilDragon

If you don't use banks but load a few patches the usual way, does it still crash?

It even crashes with Kontakt completely empty

-Michael

mschnell · 05-19-2019, 02:00 PM

Quote:

Originally Posted by teniente powell

Try open Reaper and load the project.

I indeed failed to test this.

In fact it would not help me, as this is an "embedded" live setup that is supposed to run "on stage" without a monitor or computer keyboard attached, loading the project in "autostart" .

I tested to start the project by double clicking the the project file and I tested to start it by a batch file that says something like "reaper project.rpp". This results in the same outcome.

So I just testes this and it crashes as well.

Thanks for the hint.

-Michael

EvilDragon · 05-19-2019, 02:20 PM

Quote:

Originally Posted by mschnell

It even crashes with Kontakt completely empty

-Michael

That is definitely weird.

Maybe try to completely reinstall Kontakt?

Tod · 05-19-2019, 02:58 PM

Indeed, I do make sure I keep my old Kontakt versions by placing the dll files in special folders I create for them.

ED, what would happen if someone gave Michael a pre-dated version? Could he use it, would it work?

I don't have Kontakt 6 but I do have various verions of Kontakt 5.

peter5992 · 05-19-2019, 03:13 PM

That's weird Michael.

Below are download links for legacy versions of Kontakt 5, though I'm not sure whether they are only for mac.

https://support.native-instruments.c...ating-Systems-

If you're really stuck, I have a download for 5.6.6 for PC in my downloads folder. It's not the latest but it might help you until you get it sorted out with NI.

Let me know and I'll send you the download via Dropbox. I am assuming that your license will work with any version.

mschnell · 05-19-2019, 09:31 PM

Kontrakt 5 is still instealled.

The half-automatic installation by NI did not remove it, when v6 came out. (In the DAW Kv6 is called "Kontakt" while Kv5 is called "Kontakt 5". Both are selectable ind the FX browser.)

I did not test if Kv5 still works, but there is no doubt that it does as the crash immediately appeared with Kv6.1 (and no other change), while Kv6.0 always did work.
So what I would need is an installer (or the dlls) for Kv6.0. ( AFAIR, the latest version is v6.0.4).

Could Reaper be involved in any way ? The fact that the crash appeears when I load a project in Reaper, but not when I load Kontakt in a running project might suggest something like that.

Thanks again !
-Michael

EvilDragon · 05-19-2019, 11:11 PM

Quote:

Originally Posted by Tod

ED, what would happen if someone gave Michael a pre-dated version? Could he use it, would it work?

It'd work, but Michael needs 6.0.4 here.

mschnell · 05-20-2019, 06:24 AM

I do have 5.x still installed, but I'd rather use a v6.0.1 ... v6.0.4.

Early this morning I got a message from NI that "work on my ticket is slightly delayed" ... So they at least confirmed that they received it.

-Michael

mschnell · 05-23-2019, 10:09 PM

The NI support just net me an installer for 6.0.4, and more instructions to check things.

I'll try that during the weekend and let you know...
-Michael

mschnell · 05-27-2019, 08:17 AM

It's getting even weirder !
- I installed Kontakt v6.0.4
- no crash any more, but Kontakt did not work but showed an error message due to the project with the Kontakt parameters having been saved with too new version of Kontakt.
- To get the correct setting from the project file I re-updated to Kontakt v.6.1.
- Started the project: No crash report, and some instances of Kontakt do work.
- But when unmuting a track which is saved as muted in the project file Kontakt hangs.

As well the GUI hangs (and with it of course the complete Reaper GUI), as the Audio thread of that track hangs (no Audio output) but other audio tracks (including other Kontakt instances) still do work.

As I do have "do not process muted tracks" (and I do need this!), this provides a hint on what is going wrong with that Kontakt version.

plain horror !
-Michael

teniente powell · 05-28-2019, 09:54 AM