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Old 10-04-2019, 08:13 AM   #1
Rogers Hornsby
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Default Customer support

How do I talk to customer support. I ordered reaper 3 days ago and the charge shows on my bank account. I haven't received any email about the order.
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Old 10-04-2019, 08:21 AM   #2
cfillion
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As written on https://reaper.fm/purchase.php:

Quote:
When you complete your purchase, we will email you a license key.

If you do not receive a license key within a few minutes of your purchase, please contact us.
Be sure that email from support@cockos.com is not going into your spam folder.
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Old 10-04-2019, 12:36 PM   #3
Rogers Hornsby
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All was done. Still no emails
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Old 10-04-2019, 12:40 PM   #4
cfillion
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Have you tried sending an email to that address?
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Old 10-04-2019, 12:54 PM   #5
Rogers Hornsby
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Yes, twice. The payment has been paid
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Old 10-14-2019, 12:45 PM   #6
peter5992
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Quote:
Originally Posted by Rogers Hornsby View Post
Yes, twice. The payment has been paid

Did you get this sorted out? They usually respond quickly.
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Old 10-14-2019, 02:20 PM   #7
Sambo Rouge
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Justin was last seen in Monte Carlo wearing an expensive watch.




Really, don't worry --- this is a very reliable company. Some sort of cock up has occurred. Be patient and all will be soon sorted I'm sure.
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