Old 06-16-2018, 08:11 PM   #1
Cableaddict
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Default HELP! New WIn10 OS - All USB controllers dead!

I'm in a bit of trouble here. Important gig tomorrow and my pc has a huge problem.


I just installed a newer update of Windows 10. Because I didn't have much time, for the first time ever I did a standard install, instead of formatting the boot drive first. That may not be a factor, but worth mentioning.

So, I ran the install, and most things seemed the same as yesterday, except for my desktop color, and the settings on my audio interface. Fixed those quickly, of course.

And everything runs, except none of my usb controllers work. That is:
My Roland keyboard, my BCR2000, and my iLOK dongle.

My trackball & computer keyboard work, so I don't have a global usb problem.

Oddly, Reaper SEES my two controllers. The prefs settings look right. Just no communication.
---------------

I checked Device Manager, and made sure that none of the USB hubs have "allow computer to turn it off" checked. A few HAD been checked, but un-checking them did not solve this problem.

Does anyone have any idea what might be wrong?

Last edited by Cableaddict; 06-16-2018 at 08:23 PM.
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Old 06-16-2018, 08:50 PM   #2
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MORE INFO:

Device Manager says that all three of the devices in question are "working properly."


I'm completely stumped.
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Old 06-16-2018, 09:16 PM   #3
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Just checked my (2) Win10 Pro Desktop PC(s) and no such issues.

Version 1803, Build 17134.112 since April 30, Reaper v 5.91 and controllers, iLok, e-Licenser, Waves USB License Thumbdrive all working. Komplete Kontrol S49 and Axiom Pro 61.
Device manager shows no issues.

Dang! wish I could help! Can you try using Device Mgr to uninstall /reinstall one device at a time, even though there are no problems indicated? Drivers seem to have been the most common complaint heard recently .....
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Old 06-17-2018, 01:17 AM   #4
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Obvious I know, but you havent somehow gotten the "Enable for control" setting turned off, have you?
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Old 06-17-2018, 05:02 AM   #5
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I had a weird issue like this recently with some of my MIDI controllers not working after a Windows 10 update. Reaper could see the controllers, but that didn't help.

I went into device manager and told Windows to find and install the latest drivers and this solved it here.

Usually Windows does this by itself. Strangely installing updates "manually" (looking for latest drivers and installing .exe files from the manufacturer website) didn't work but doing it from Device manager did work with newer drivers found.

Reboot after installing drivers then try.
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Old 06-17-2018, 06:35 PM   #6
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Default Problem Solved!

Well, I managed to get going, but I surely don't understand the fix:

I'm pretty sure the problem was CORRUPTED iLOK SOFTWARE.

I kid you not.

I deleted, then re-installed the PACE software, and suddenly all three devices just started working.
That's right: A bad iLOK driver, or whatever, was somehow keeping my Roland keyboard and Behringer midi controller from communicating with Reaper.

Makes no sense, but there it is.

That company needs to die.
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Old 06-17-2018, 06:35 PM   #7
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Quote:
Originally Posted by Softsynth View Post
I had a weird issue like this recently with some of my MIDI controllers not working after a Windows 10 update. Reaper could see the controllers, but that didn't help.

I went into device manager and told Windows to find and install the latest drivers and this solved it here.

FWIW, I had already tried that. - but thx.
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Old 06-17-2018, 07:28 PM   #8
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So glad you are sorted ! THX for closing the loop.

Will remember if something similar occurs.
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Old 06-18-2018, 01:29 AM   #9
Softsynth
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Quote:
Originally Posted by Cableaddict View Post
Well, I managed to get going, but I surely don't understand the fix:

I'm pretty sure the problem was CORRUPTED iLOK SOFTWARE.

I kid you not.

I deleted, then re-installed the PACE software, and suddenly all three devices just started working.
That's right: A bad iLOK driver, or whatever, was somehow keeping my Roland keyboard and Behringer midi controller from communicating with Reaper.

Makes no sense, but there it is.

That company needs to die.
Strange. Glad you got it sorted and reported!

We may not like iLok but I'm guessing lots of software firms would simply drop out of VST development altogether if they couldn't make enough money.
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