Importing jpg image and just showing white instead of image

Dream Of Sleeping · 03-08-2018, 08:06 AM

I'm not new to reaper but I am new to making videos. I've done this a few times without problem with other images, but for some reason when I've imported my album cover the image is just showing white and when I bounce down to video there is no image at all. The image file is jpg. It's 0.99 mb. Are there any reasons why this does not work with a certain image?

solger · 03-08-2018, 12:10 PM

Have you already tried if importing a resized copy of the image (with smaller dimensions) works?
Or saving the image in a different format like .PNG and trying to import this one.

By the way: how are you doing the import? Like, for instance, via drag & drop, via a menu, etc.

Dream Of Sleeping · 03-08-2018, 04:26 PM

I'm using the drag and drop method. I haven't tried different formats or size yet. I have used other jpg that are larger, and smaller that have worked though.

I'll try messting about with resaving it tomorrow. Thanks for replying.

Dream Of Sleeping · 03-08-2018, 04:30 PM

I converted to png and tried again and that worked. Thanks!

akademie · 03-08-2018, 07:25 PM

Hi Dream Of Sleeping,
could you send me an original JPG image which does not work/display correctly in Reaper?
I suspect that it may have something to do with included non-standard ICC color profile as we have had some problems at work that such images does not show correctly in Firefox (they are shown as white only).

I would like to look at it to discover the problem.
Thanks

akademie

Quote:

Originally Posted by Dream Of Sleeping

I converted to png and tried again and that worked. Thanks!

Dream Of Sleeping · 03-09-2018, 01:22 AM

I'm not sure how to send it to you. If I try and upload it here it won't work because it's too big. I thought I could send you the link to the photo of it on my souncloud, but when I tried saving the it from there and importing it into reaper it worked fine as expected. You could pm me your email.

solger · 03-09-2018, 01:46 AM

Quote:

Originally Posted by Dream Of Sleeping

I converted to png and tried again and that worked. Thanks!

Great

Yeah, I guess that the issue with the .jpg is probably related to something in the image properties then (like the color profile which akademie mentioned above).

Quote:

Originally Posted by Dream Of Sleeping

I'm not sure how to send it to you. If I try and upload it here it won't work because it's too big.

You can try to compress the .jpg into a .zip file and attach this to a post - max. upload filesize for .zip is 1.72 MB.

Dream Of Sleeping · 03-09-2018, 02:07 AM

Thanks. Here is the zip hopefully.

solger · 03-09-2018, 03:17 AM

Quote:

Originally Posted by Dream Of Sleeping

Thanks. Here is the zip hopefully.

OK. Importing the jpg file from the zip doesn't work here either (also just a white background).

EDIT:

After doing some quick tests:

I guess the problem might be that the .jpg has a 32-bit color depth (which might not be supported by Reaper). Resaving/Exporting the .jpg with a 24-bit color depth seems to be enough to get it working.

akademie · 03-09-2018, 07:43 AM

I can confirm, that Reaper cannot use 32-bit color CMYK images, because Reaper decodes it as RGB (you can check it in item properties), which is wrong of course. (I tested with newly created test images RGB-24-bit (works), then converted to CMYK-32-bit (does not work) to avoid any connetion to your picture, which could have also some other exotic specs than that).

So, we can use only RGB images!

akademie