Old 05-16-2019, 08:51 AM   #1
Plarnuvius
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Default KOMPLETE 12 SELECT upgrade SNAFU

Be wary.
I bought the KOMPLETE 12 SELECT upgrade for $99.
Judging by the confusing list of qualifications, I thought I qualified. Plus, the ad said "log in to make sure this is the right version for you," and when I logged in, it took me to the "buy now" page, so I assumed I was Okay. But all of the Komplete 12 upgrade modules loaded in demo only.
I just received a reply to my request for refund or credit from NI just sending me the SAME AD and then closing off the post for replies.
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Old 05-16-2019, 11:36 AM   #2
Softsynth
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Ring NI support, explain it directly to a person, don't rely on the email system.
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This short Reaper forum conversation covers a few new users questions:
https://forum.cockos.com/showthread.php?t=217450
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Old 05-16-2019, 11:53 AM   #3
Plarnuvius
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Default KOMPLETE 12 SELECT upgrade SNAFU

I called them and got the recorded message "no longer offering support over the phone. I'm going to see if they have a chat available somewhere online.
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Old 05-16-2019, 12:06 PM   #4
EvilDragon
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They don't have chat, they have support community, here: https://support.native-instruments.c...38191-Komplete
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Old 05-16-2019, 12:40 PM   #5
Plarnuvius
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Default KOMPLETE 12 SELECT upgrade SNAFU

Thanks, but I snooped around and found a chat link

https://support.native-instruments.c...er-and-Payment

and got a refund.
Miller time!!
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