FOCUSRITE OWNERS WITH ASIO ISSUES READ THIS

[ivansc]

Sorry to shout but you buggers apparently dont believe in searching before starting new threads.

There IS a problem with focusrite drivers after a recent windows update, and I suspect an update in AVG which I used till yesterday & I believe AVAST antivirus programs.

So go and read all the other threads before posting a new one, please. There are too many to list them all here, but since half the thread titles in general discussion, bug reporting and newbie sections are about this at present, you wont have far to look.

Sincerely, Ivan The Grumpy Old Git.

[ivansc]

BUMP!

Cant expect this to get stickied but until everyone is aware of this situation I am going to bump it fairly frequently.

Never thought I would be glad to dump AVG after all these years, but it fixed all MY issues and I dont even have a focusrite interface any more.

[somebodyelseuk]

What about the Tascam, EMU and M Audio owners?

[ivansc]

If they are having the same sort of issues they are being far less vocal about it than the Focusrite customers, but then I suspect they are also more numerous.

I started this more in an attempt to cut down on the number of almost identical new threads being started all over the forums so the information needed to fix the problem didnt get buried.

Thanks for the bump btw!

[Curtis]

Originally Posted by ivansc

If they are having the same sort of issues they are being far less vocal about it than the Focusrite customers, but then I suspect they are also more numerous.

I started this more in an attempt to cut down on the number of almost identical new threads being started all over the forums so the information needed to fix the problem didnt get buried.

Thanks for the bump btw!

Anyone that uses Avg or Avast, remember you get what you pay for!

[cyrano]

Originally Posted by Curtis

Anyone that uses Avg or Avast, remember you get what you pay for!

Try selling that to Symantec users

[crootnik]

No trouble here. Windows 7 with newest update.. Focusrite Scarlet 8i6.

[richie43]

I have the 18i8 on Windows 10 and never have a single problem. I use Windows AV and never have a virus either.

[Curtis]

Originally Posted by richie43

I have the 18i8 on Windows 10 and never have a single problem. I use Windows AV and never have a virus either.

The subject is about using shit like avg it has been identified two years ago that it is is something to avoid.

[cyrano]

Originally Posted by Curtis

The subject is about using shit like avg it has been identified two years ago that it is is something to avoid.

By whom?

Things evolve very fast in that area. Just take a look at virustotal's stats. What was relevant two years ago, very probably isn't today.

[richie43]

Originally Posted by Curtis

The subject is about using shit like avg it has been identified two years ago that it is is something to avoid.

....and that is why I mentioned using the built-in anti-virus that Windows provides. No problems with my Focusrite unit and no viruses.

[Curtis]

Originally Posted by cyrano

By whom?

Things evolve very fast in that area. Just take a look at virustotal's stats. What was relevant two years ago, very probably isn't today.

When it comes to shit like Avg & Avast they will always be shit.

[cyrano]

Originally Posted by Curtis

When it comes to shit like Avg & Avast they will always be shit.

And I suppose you have tested all of them personally?

I used to deal with AV vendors on a daily base 20 years ago. IMHO none of them is stupid enough to pull a stunt like you suggest.

And when it comes to technical problems, slow response and utter ignorance, it's still hard to top Symantec. So the argument "any free AV sucks" is very probably not true.

Besides, lots of people are solving the problem by installing Bitdefender, which is free too.

For those who want to know, turn to virustotal.com. It constantly runs about 54 engines and you can simply compare detection rate for all of them. Simply upload your suspect sample and be amazed.

[soundchaser59]

I've been lucky.......my computer is dedicated to making music and nothing else. Win 7 x64 and Reaper, no a/v at all. I can't imagine what an av app on my music computer would do to piss me off, but I have no issues at all. I've never even considered putting av software on my music machine.

Everything internet and virus related is on my home office computer, and it is Linux Mint.......no av software on there either! Don't miss it one bit....

[Gerry P]

I'm curious how you get updates and registrations on to your "music computer"... isn't it a huge pita having to juggle between two machines?

[JHughes]

OT...I just put a 6i6 on a client's machine. The interface randomly disconnects, e.g. Reaper will say "no audio device" but going to the dialog shows Focusrite interface is in place. Closing Reaper and relaunching will fix it, sometimes just clicking on the dialog will fix it, cycling power will fix it, but the problem returns.

I read that "downgrading" to 3.2.2 drivers might work. I'll do that tomorrow.

I'm curious if anyone else has had this problem?

Thanks.

[soundchaser59]

Originally Posted by Gerry P

I'm curious how you get updates and registrations on to your "music computer"... isn't it a huge pita having to juggle between two machines?

Companies like Symantec have people convinced that if their computer touches the internet for 5 seconds without a/v "protection" they will automatically get viruses. Believe it or not, it is actually possible to be on the internet and go to a music software makers web site and download the product you paid for and install it without getting viruses. Are people afraid they might get viruses from visiting their favorite music sites like Reaper, The Gear Page, Toontrack, IK Multimedia, etc? I've been running this Windows "music computer" without a/v for almost 10 years. I download my plugs and instruments and updates just fine, and I've never had one virus or anything on this machine.

Anti-virus protection has more to do with common sense than with dutifully giving your fright money to Symantec or letting AVG stomp all over your OS. If Symantec had a clothing line they would probably be telling us we will all get VD if we don't buy their underwear.

[Gerry P]

Oh, I misunderstood... I thought you were only web-connecting with your home office PC.

[pipelineaudio]

Originally Posted by richie43

I have the 18i8 on Windows 10 and never have a single problem. I use Windows AV and never have a virus either.

You just jinxed yourself SO bad!

[richie43]

Originally Posted by pipelineaudio

You just jinxed yourself SO bad!

Only if I believe in that...ha!

[Jaybee]

TL;DR **Updating AVAST to latest Engine (17.4.3482.0) cured it here**


Win 7x64 here and a 6i6 that last Saturday stopped passing audio, playhead stuck or moving too fast/slow etc. in Reaper.

At that time there were no other reports of issues on the net so I raised it direct with Focusrite support who were truly *excellent*. Tried full reinstall, then upgrade to 3.1.1.0 beta drivers but no change. Then ended up using the 3.2.2. beta drivers and the 1.9 MixControl software but still no joy so captured and sent in crash logs at their request.

Simply disabling Avast didn't help, it was one of the first things I tried.

It seems Avast realised the issue and the latest version of the engine has cured all my issues and the 6i6 is passing audio and behaving normally again.

[RobertP]

Originally Posted by Curtis

When it comes to shit like Avg & Avast they will always be shit.

just wondered if anyone else has updated their shit and all is working, or avoiding shit and going elsewhere for other potential shit ...

Ugh, need a mouthwash


No, really, are people reinstalling or going elsewhere?

[westie07]

I have just updated Avast. I have the cheapest paid version and now my V1 Scarlett 2i2 is working again. Too early to get too excited but it seems like they might have fixed it.

rob

[Softshell]

Originally Posted by Gerry P

I'm curious how you get updates and registrations on to your "music computer"... isn't it a huge pita having to juggle between two machines?

I have two computers running currently. One in the studio and the other for internet. Both run Win 7x64. AFA updates I stopped updating Windows years ago. I know that goes against conventional wisdom but it has been working for me. I don't use much of the Windows junk, IE, Media Player, eMail progs, etc. Avira is installed on the net box and the virus data does get updated with scans run manually. Never finds anything for what that's worth. I'd had issues with both AVG and Avast in the past, both having to do with updates to their programs combined w/ Win updates. Whatever, Avira doesn't seem to mess with my machine so far. Whether or not it does anything at all...? IDK

Concerning updates and downloads (mostly free VST's and Reaper) to the studio machine. Stuff gets DL'd and saved. AV gets virus defs updated and then run a scan. Transferred to a USB stick and dropped on the studio computer. I wouldn't call that a "huge pita". Inconvenient, yes, probably unnecessary, yes. Old habits, etc..

[davek]

Originally Posted by westie07

I have just updated Avast. I have the cheapest paid version and now my V1 Scarlett 2i2 is working again. Too early to get too excited but it seems like they might have fixed it.

rob

Rob

I had the same problem, but now since the Avast issue whenever I record midi, the notes are 1/32 early. Could you do me a favour and record a single note on the beat, and see if it is close to the line or too early...

Thanks

[soundchaser59]

I know not everybody has the luxury of having a dedicated music machine, but can't you at least disable the AV apps while you are working in your DAW? Why would I want to have a program that can't be disabled? I don't understand why anyone would leave av software running the whole time they are working in a DAW with multi track recording.

A handy solution would be to make the machine dual boot. Windows DAW on one side with no av, Linux on the other side for all the other "home office" type stuff that everybody does on computers. No more av software needed.

[Gerry P]

Originally Posted by soundchaser59

I know not everybody has the luxury of having a dedicated music machine, but can't you at least disable the AV apps while you are working in your DAW? Why would I want to have a program that can't be disabled? I don't understand why anyone would leave av software running the whole time they are working in a DAW with multi track recording.

A handy solution would be to make the machine dual boot. Windows DAW on one side with no av, Linux on the other side for all the other "home office" type stuff that everybody does on computers. No more av software needed.

or use Nod32 and forget about it

[westie07]

Originally Posted by davek

Rob

I had the same problem, but now since the Avast issue whenever I record midi, the notes are 1/32 early. Could you do me a favour and record a single note on the beat, and see if it is close to the line or too early...

Thanks

G'day Dave,
I'm a guitarist and a rubbish keyboard player so take this with a grain of salt, but I did 5 or 6 takes and it appears that the notes are consistently 1/32 early.

I would not usually notice these timing errors as I usually quantize and then humanize my keyboard parts. So this may or may not be relevant to our current problems. You would need a much better keyboard player to confirm.

Cheers rob

[davek]

Originally Posted by westie07

G'day Dave,
I'm a guitarist and a rubbish keyboard player so take this with a grain of salt, but I did 5 or 6 takes and it appears that the notes are consistently 1/32 early.

I would not usually notice these timing errors as I usually quantize and then humanize my keyboard parts. So this may or may not be relevant to our current problems. You would need a much better keyboard player to confirm.

Cheers rob

Hi Rob

Thats brilliant thank you so much for confirming that for me. It looks like Avast have sorted out the original issue, but now its left this issue with the notes being early. I uninstalled Avast and tried testing again and the problem persists so Avast has in some way changed the midi timing possibly by a registry entry. I had none of these issues before that recent Avast episode. I am looking at the exclusion section of Avast to see if I can exclude the midi driver in some way. Can anyone advise further on this?

How many of us have this issue? if you have are reading this and have the same issue, can you let me know please.... Much appreciated.

[Fergler]

Unfortunately does not fix the underlying issues with Focusrite driver stability and latency in general